Product Repair Support

• Paid Repair Process

  Paid Repair Procedure

  For products that are accidentally damaged or do not meet the warranty conditions, TechEase will provide paid repair services (the specific repair costs will be confirmed with you by phone after the repair is initiated):

  Please follow the after-sales process and contact our customer service staff to confirm the details of your situation.

  Quotation and Payment Confirmation: The customer service will contact you to confirm the cost of the repair service and to verify the payment details.

  Completed repair: The camera will be repaired and returned to the user within 15 working days;

  Important Notice

  Please back up all your data before shipping;

  Do not use surface mail or cash on delivery for shipping the product.

  Contact After-Sales Service

  After-Sales Service Phone Number：

  After-Sales WeChat：

  Service Hours：08：30-17：30（Holiday Closure）

• Warranty Period Table for Major Components

  Warranty Period Table for Major Components

  Product	Main Components	Warranty Period
  3D180VR	3D180VR Main Unit *1 set	12 Months
  	Power Adapter 1 piece	12 Months
  	Type-C Power Cable 1 piece	12 Months
  	3M Ethernet Cable 1 piece	12 Months
  	USB Sound Card Converter 1 piece	12 Months