Product Repair Support
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Paid Repair Process
Paid Repair Procedure
For products that are accidentally damaged or do not meet the warranty conditions, TechEase will provide paid repair services (the specific repair costs will be confirmed with you by phone after the repair is initiated):
Please follow the after-sales process and contact our customer service staff to confirm the details of your situation.
Quotation and Payment Confirmation: The customer service will contact you to confirm the cost of the repair service and to verify the payment details.
Completed repair: The camera will be repaired and returned to the user within 15 working days;
Important Notice
Please back up all your data before shipping;
Do not use surface mail or cash on delivery for shipping the product.
Contact After-Sales Service
After-Sales Service Phone Number:
After-Sales WeChat:
Service Hours:08:30-17:30(Holiday Closure)
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Warranty Period Table for Major Components
Warranty Period Table for Major Components
Product Main Components Warranty Period 3D180VR 3D180VR Main Unit *1 set 12 Months Power Adapter 1 piece 12 Months Type-C Power Cable 1 piece 12 Months 3M Ethernet Cable 1 piece 12 Months USB Sound Card Converter 1 piece 12 Months